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学生投诉流程 学生投诉流程

学生投诉流程

 

关于投诉程序

This p年龄 is intended as a summary overview of the Student Complaint process at CR. The purpose is to provide a prompt 和 equitable means of resolving student grievances 和 is available to any student who reasonably believes a decision or action has adversely affected his or her status, 权利, 或者作为学生的特权.

For full 和 complete details, please see the specific Board Policy 和/or Administrative procedure listed within each topic.


进一步的行动

If an issue is not resolved through the College of the Redwoods 学生投诉流程, you may have additional options.  For more information, please read the 投诉程序公告 for the California Community College Chancellor’s Office. 

非学术投诉

管理文档: 董事会政策5530 和 Administrative Procedure 5530

This webp年龄 provides a summary of the process. Please view the governing documents above for details.

If a student wishes to lodge a complaint 其他 than academic complaints or unlawful discrimination, he or she may seek redress through the procedures listed below.
These complaints may include matters such as:

  • complaints about college staff
  • a challenge to a student's academic record
  • or complaints about a 服务 or 程序

Student complaints within the purview of this regulation must be filed with the Chief 学生服务 Officer (CSSO) 三十(30)天内 of the decision, action, or incident that is the source of the complaint.

 

There are two primary methods to address student complaints: Informal 和 Formal

Many complaints are simply the result of misunderst和ing or miscommunication. 对于大多数投诉, a direct discussion with the immediate supervisor of the employee, 程序, 服务, or area of responsibility relevant to the compliant, may be adequate to resolve the matter to the satisfaction of both parties.

  1. Discuss Complaint with Supervisor  The student shall first attempt to resolve the complaint through informal consultation with the specific area administrator or supervisor of the employee, 程序, or 服务 against whom the complaint is lodged. Such a meeting should be held in private 十(10)个工作日内 after the decision, 行为或事件. 
  2. 以书面表达投诉  If the student is dissatisfied with the results of the discussion with the supervisor, the student should submit a “ 投诉书” that clearly expresses in writing the complaint 和 the desired solution. This statement shall be submitted to the CSSO within five (5) business days following the meeting with the specific area administrator or supervisor as described above. 
  3. 主管会议  On receipt of the student's “投诉书,” the immediate supervisor will, 十(10)个工作日内, arrange a conference or meeting with the employees, 服务区人员, 以及其他相关人员. 

If the complaint cannot be satisfactorily resolved at the informal level, then the Formal Resolution Process shall be followed: 

  1. Student Files a 要求聆讯 The student must complete 和 deliver to the CSSO (or Campus Dean at the Education Centers), the “ 要求聆讯” form within ten (10) business days of receiving the written decision rendered by the area supervisor as described above. 
  2. CSSO Convenes the College Hearing Committee The CSSO (or Campus Dean at the Education Centers) or designee shall then convene the College Hearing Committee within a period of fifteen (15) business days following receipt of the 要求聆讯 to consider the complaint.  
  3. 听证程序 The Chair of the College Hearing Committee will establish a hearing format consistent with this administrative procedure.

非法歧视

管理文档: 董事会政策3431 和 Administrative Procedure 3435

This webp年龄 provides a summary of the process. Please view the governing documents above for details.

没有任何形式的欺凌, harassment or discrimination will be tolerated 和 shall be just cause for disciplinary action. This policy shall be interpreted 和 applied consistently with all applicable state 和 federal laws 和 the collective bargaining agreements.

非法歧视 Complaint Form (PDF)

级变化

管理文档: 董事会政策4231 和 Administrative Procedure 4231

This webp年龄 provides a summary of the process. Please view the governing documents above for details.

Any student who believes he or she has a grade grievance shall make a reasonable effort to resolve the matter on an informal basis. If the student’s concern cannot be resolved informally, this procedure outlines the course grade challenge process. The course grade challenge process is not a legal proceeding. When challenging a grade assigned by an instructor, the burden of proof is on the student to provide evidence of mistake, 欺诈, 不守信用, 或无能.

  • Step 1: Discuss the Issue with the Instructor.
  • Step 2: Student Files a Grade Challenge Form.
  • Step 3: Instructor’s Rebuttal to Grade Challenge.
  • Step 4: Meeting with Dean/Director, Student 和 Instructor.
  • Step 5: Appeal to a Course Grade Challenge Committee.

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It is the policy of College of the Redwoods not to discriminate on the basis of race, color, 宗教, 国家的起源, 性, 残疾, 年龄, or 性ual orientation in its educational 程序s 和 its employment practices. 在这里阅读完整的政策

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